An aggregate feed of the Thornley Fallis member blogs
Customer Service Is Public Relations
Posted to davefleet.com on January 6, 2009 
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At a time like this, when new business is at a premium and given that it takes far less of an investment to keep a customer than to gain a new one, customer service takes on a new importance. It's time to start thinking of customer service as an investment, not simply a cost.
Read entire postWhy Podcasting Is Like Photography
Posted to davefleet.com on January 5, 2009 0 Comment(s)
Daniel Steinberg's guest post on Chris Brogan's blog this Saturday got me thinking. He noted: "we don’t know what podcasting really is any more than we know what photography really is." When you think about it, podcasting as a communications medium has a lot in common with photography.
Read entire postInternet Withdrawal Symptoms
Posted to davefleet.com on January 2, 2009 0 Comment(s)
Happy New Year, everyone! I’ve just arrived back in Toronto after spending the Christmas season out of town with Caralin’s parents. You may have noticed that this site has been quiet over the last few days. About six days ago, Wiarton was on the receiving end of some very strong winds that brought-down the 25 year-old [...]
Read entire postWhere I write…
Posted to Terry Fallis - The Best Laid Plans on January 2, 2009 0 Comment(s)
I’ve always been interested not only in how, why and when writers write, but also where. I know I need a quiet space to write where I can close the door and feel very comfortable. I’ve always loved being surrounded by books so it’s been a longstanding dream to have a library in our home [...]
Read entire postNew Year’s Resolutions…
Posted to Terry Fallis - The Best Laid Plans on January 1, 2009 0 Comment(s)
Tis the season for new year’s resolutions. For many years, a mainstay of my annual list of resolutions had been “get started writing the novel.” I took that one off my list in 2006 as I tweaked and fiddled with what was essentially a completed manuscript for TBLP. But here we are on the eve [...]
Read entire postInside PR #144 - Podcasting and Public Relations
Posted to Inside PR on December 31, 2008 2 Comment(s) Latest by: bob crawshaw
Comments? Send us an email or an audio comment to insideprcomments@gmail.com, visit the Inside PR Blubrry site, or leave us a comment on the Inside PR show blog. This week on Inside PR Terry Fallis, David Jones, and Martin Waxman discuss how podcasting fits within the context of public relations. Show Notes: 00:27 Terry opens the show. 00:57 Terry [...]
Read entire postMonitoring Websites with Pingdom
Posted to shift+control on December 31, 2008 2 Comment(s) Latest by: Steve Lounsbury
I thought I would continue with the “Monitoring stuff” theme and talk about how we make sure our websites are running smoothly. Over the years, we’ve collected a pretty large number of sites. It’s pretty much impossible for us to check every one of them every day just to make sure they aren’t having any [...]
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